By Ben Hanback, an EO member and president of The Hanback Group.
When was the last time you received a handwritten “thank you” note in the mail from a friend or client? I bet you can tell me exactly when you received it, who it was from and why they sent it. Do you know why? In today’s world of e-mails, voicemails, text messages and instant messages, the path of least resistance is to thank someone electronically, or not thank them at all. (more…)
